Guest messages
Answer guests from every platform in one app
Every guest from Airbnb, Booking.com and your other platforms lands in one inbox, with your cleaners. Ostal drafts each reply from your house guide, in the guest’s language, and you decide what goes out on its own.
Founder price: €19 a month for life for the first 100 hosts on the list.
One inbox per platform, the same questions in each
What guest messaging looks like with two or three apps open.
An inbox per platform
Airbnb messages in one app, Booking.com in another, your cleaner on WhatsApp.
The same questions every stay
Wi-Fi, parking, check-in time: typed again for each guest.
Questions that wait
A question at 11 pm waits until you see it, and the guest waits with it.
How Ostal answers your guests
You keep the last word. Ostal does the typing, the translating and the timing.
Every platform, one inbox
Guests from Airbnb, Booking.com and your other platforms, and your cleaners, in one list. Filter what still needs an answer.
Replies drafted from your house guide
You read the question in your language and Ostal drafts the answer in the guest’s. Send it, edit it, or let Ostal send the simple ones.
A house guide that fills itself
Each answer you give goes back into the guide. When an answer is missing, Ostal asks you instead of guessing.
Questions
Which messages does Ostal send on its own?
Only what you allow: scheduled messages such as booking confirmed, check-in and checkout and, if you choose, simple answers found in your house guide. Discounts, refunds, extra guests and complaints always wait for you.
Does it translate?
Yes, both ways. You read every message in your language and the guest gets the answer in theirs.
Do my cleaners use the same inbox?
Yes. Conversations with your cleaners sit in the same list, under their own filter.
Can I answer from my laptop?
Yes. On the web, the inbox shows the conversation and the booking side by side.
Every guest answered, from one inbox
€19 a month for life. No commission on bookings.